Fulfillment Operations Manager, Vehicle Accessories & Merchandise

Tesla 美国 加利福尼亚州 弗里蒙特

  • Authorization to work in the US without sponsorship*
Tesla is seeking a highly motivated and organized Project Manager to join our Global Merchandise & Vehicle Accessories team. This candidate will be responsible for leading a wide variety of cross-functional projects from start to closure focused on our fulfillment operations within the business. Tesla Shop: shop.tesla.com

  • Work closely with our warehouse team in Lathrop, CA to focus on ensuring our same-day / next-day fulfillment metrics are maintained by identifying the non-fillable and fillable backlog daily
  • Daily tasks around fulfillment will include but are not limited to:
  • Monitoring systematic customer order failures
  • Managing new product launches from a fulfillment standpoint (receiving, packaging, global trade compliance, returns, part number implementation etc.)
  • Cancelling non-fillable orders
  • Evaluating and implementing fixes to product oversell
  • Tracking and root causing fulfillment performance issues and system failures
  • Coordinating daily adhoc requests
  • Analyzing outbound failures (including mis-shipments, bounce back outbound shipments)
  • Planning for resource allocation / warehouse headcount
  • Restructure and maintain our existing retail operations in the locations that currently have physical displays in North America
  • Open new retail locations in North America by evaluating customer trends/data in locations where store display matches the goals of Tesla’s overall business
  • Expand our TeslaOne store application in close partnership with our systems development team as we continue to open up Sales, Service, Delivery locations.
  • Lead and own assigned projects, take actions and provide direction to ensure successful and timely product launches and overall existing inventory and fulfillment operations are maintained
  • Bachelor’s or Master’s degree or equivalent experience
  • 3+ years of experience in e-commerce, merchandise and/or product development with evidence of customer impact and evidence of exceptional ability
  • Strong analytical skills with ability to query data from various systems to solve problems
  • Motivated and self-starter mindset with extreme attention to detail
  • Excellent written and verbal communications across technical and non-technical stakeholders
  • Strategic thinker with proven experience of ability to recognize, influence and maximize engagement with stakeholders
  • Ability to work in a dynamic, growing business unit and ability to flex and multi-task to meet deadlines and work in a fast-paced environment
  • Able to make timely decisions, anticipate problems and provide creative solutions
Employee Benefits

As a full time Tesla employee you will receive full benefits from day 1 for you and your dependents.

Kaiser and UnitedHealthcare PPO and HSA plans (including infertility coverage)

3 medical plan choices with $0 paycheck contribution

Vision & dental plans (including orthodontic coverage)

Company paid Life, AD&D, short-term and long-term disability

401(k), Employee Stock Purchase Plans, And Other Financial Benefits

Employee Assistance Program, Paid Time Off, and Paid Holidays

Back-up childcare and employee discounts
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美国 加利福尼亚州 弗里蒙特 - 运营经理